Very disappointed customer

My parcel was send out for delivery, I phoned Skynet to fin out what time it will be at Brandspruit as it is 15:30 already and I leaving work at 16:00, I was just told the parcel was wrongly allocated I must meet the drive in Embalenhle. I am not going past there by any means as I work at Brandspruit and stay in Secunda. The driver just said he can't do anything then it will maybe be delivered tomorrow. I then said but now they are *****ing around what if the package gets lost. He didn't respond or anything when I said now you are wasting my airtime he didn't talk further so no other arrangements can be made or answer can be given. If this is the type of service Skynet wants to offer their customers I will rather use someone else.