MVdW
Monique Van der Walt
1 reviews | Active since Dec 2023
04 Dec 2023, 14:36
Very bad service
*** I am very disappointed with their service. I received an sms on the 29th of November stating that my package was received at the PE branch. Today is the 4th of December and I still have not received my parcel. Phoning them is a disaster because there is now answer at any of the available numbers. This was og my choice to use them - I had to use them because the government uses them to deliver the licenses upon renewal. If I should get a fine due to not having my new licence disk, I will keep Skynet responsible for the fines and charges.
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Skynet Worldwide Express's replyOfficial
04 Dec 2023, 15:58Dear Monique
We take customer service seriously and is disheartening to hear that our agents did not meet these expectations during your recent encounter with our company.
We also understand the importance providing courteous and attentive customer service and are taking your feedback seriously.
Please know that we will be conducting a thorough investigation in order to address this issue and put measures in place to avoid this from happening again.
Thank you for bringing this to our attention. Your feedback is important and helps us do better.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply04 Dec 2023, 15:58
Official
Dear Monique
We take customer service seriously and is disheartening to hear that our agents did not meet these expectations during your recent encounter with our company.
We also understand the importance providing courteous and attentive customer service and are taking your feedback seriously.
Please know that we will be conducting a thorough investigation in order to address this issue and put measures in place to avoid this from happening again.
Thank you for bringing this to our attention. Your feedback is important and helps us do better.
Yours sincerely,
SkyNet Worldwide Express