Vanished package

I was send a package on the 28 February and to day it the 8th March. i still don,t have my packaged i have called skyneyt they kept saying its inn the warehouse and when i finally manage to speak to someone in the warehouse manager Andre he told me it was receive in but never went out and he also refereed to someone by the name Peter but he doesn't answer my calls. i am being sent from pillar to post and i think they are *****ing our packages it cant just vanish in their warehouse. i am really ****ed off for the days because it seems the customer service doesn't exist at this company. my supplier wont refund me because they didn't even sent it back it means they stole. i am calling the ombudsman and taking it further. they mess with the wrong person i wont take this lying down