MVDM
Marlene Van Der Merwe
1 reviews | Active since May 2021
03 May 2021, 10:19
Useless Skynet
Skynet service is very unprofessional. Im waiting for a partial since the 14th of April 2021. And im still waiting. Getting about 3 calls a day to confirm address but still waiting. I will not even send anybody to them. They are useless and unhelpful when it comes to your thing very angry and upset.
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Skynet Worldwide Express's replyOfficial
03 May 2021, 12:29Dear Marlene
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
I assure you of my personalised service at all times.
Yours sincerely
Lydia
Skynet Worldwide Express's reply03 May 2021, 12:29
Official
Dear Marlene
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
I assure you of my personalised service at all times.
Yours sincerely
Lydia