SL
Stacey L
1 reviews | Active since Dec 2021
07 Dec 2021, 16:37
useless service
our package was delivered to the wrong company when we contacted Skynet they were very unhelpful and said that they will go fetch the package and deliver it
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Replies (1)
Skynet Worldwide Express's replyOfficial
08 Dec 2021, 18:16Dear Stacey Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply08 Dec 2021, 18:16
Official
Dear Stacey Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre