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Palesa M
1 reviews | Active since Dec 2012
19 Oct 2022, 19:46
Useless delivery service
The most useless delivery service I've ever came across. My order has been schedule for delivery everyday since Monday today it's third day and my delivery still hasn't arrived. Every morning I get an SMS that my delivery is scheduled but it never arrived. I have a few orders from different suppliers but Courier guy delivered successfully on both days but Skynet has failed dismally over 3 days. Will I ever get my order this year still?
Helpful (0)
Replies (6)0
Replies (6)
Skynet Worldwide Express's replyOfficial
20 Oct 2022, 08:23Dear Palesa Moatshe Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution. We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***. We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
Yours sincerelySkyNet Worldwide Express
Skynet Worldwide Express's reply20 Oct 2022, 08:23
Official
Dear Palesa Moatshe Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution. We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***. We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
Yours sincerelySkyNet Worldwide Express
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Palesa M's updateReviewer Update
20 Oct 2022, 08:38Hi
A call would be appreciated.
A call would be appreciated.
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Palesa M's update20 Oct 2022, 08:38
Reviewer Update
Hi
A call would be appreciated.
A call would be appreciated.
Skynet Worldwide Express's replyOfficial
20 Oct 2022, 11:47Our consultant will be in touch with you to assist.
Skynet Worldwide Express's reply20 Oct 2022, 11:47
Official
Our consultant will be in touch with you to assist.
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Palesa M's updateReviewer Update
21 Oct 2022, 13:075 days later still no delivery after numerous phone calls with you guys. Sizwe Ndebele promised to deliver by 10am this morning, it's 13:05, 3 hours later no update and no communication from anyone.
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Palesa M's update21 Oct 2022, 13:07
Reviewer Update
5 days later still no delivery after numerous phone calls with you guys. Sizwe Ndebele promised to deliver by 10am this morning, it's 13:05, 3 hours later no update and no communication from anyone.
Skynet Worldwide Express's replyOfficial
21 Oct 2022, 13:47Good Day Palesa,
The driver will arrive latest at 14:30. We apologise for the delay and inconvenience caused.
Regards,SkyNet Worldwide Express
The driver will arrive latest at 14:30. We apologise for the delay and inconvenience caused.
Regards,SkyNet Worldwide Express
Skynet Worldwide Express's reply21 Oct 2022, 13:47
Official
Good Day Palesa,
The driver will arrive latest at 14:30. We apologise for the delay and inconvenience caused.
Regards,SkyNet Worldwide Express
The driver will arrive latest at 14:30. We apologise for the delay and inconvenience caused.
Regards,SkyNet Worldwide Express
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Palesa M's updateReviewer Update
21 Oct 2022, 14:3814:40 and still no delivery???????
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Palesa M's update21 Oct 2022, 14:38
Reviewer Update
14:40 and still no delivery???????