Hellopeter
Share Your Experience
MN
Mike N

1 reviews | Active since Apr 2013

05 May 2023, 11:37

Useless courier

Awful service. Waited the whole day for a delivery. Called at 3pm and was told it would be delivered before 5pm. Of course it wasn't. Day 2 called early in the morning and am told it would be delivered in the next 15 minutes. Needless to say, 3 hours later still waiting. After another call, I'm told there was a mix up with delivery addresses. A courier company that cannot handle a simple delivery service is useless.

0
Replies (5)
Skynet Worldwide Express
Skynet Worldwide Express's reply05 May 2023, 12:57
Official
Dear Mike Niemand

Thank you for sharing your feedback. We are sorry to hear that you had a frustrating experience. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.

Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.


Yours sincerely,
SkyNet Worldwide Express
MN
Mike N's update05 May 2023, 13:05
Reviewer Update
Was told they would be here by 1pm and that your support center would call me to confirm. Nothing.

You are welcome to call me. Also, please send your billing details so I can invoice you for my time.
Skynet Worldwide Express
Skynet Worldwide Express's reply05 May 2023, 13:25
Official
Dear Mike 

Thank you for the feedback Our consultant will be in contact with you to assist. 

Yours sincerely,
SkyNet Worldwide Express
MN
Mike N's update05 May 2023, 14:37
Reviewer Update
Consultant called and was polite and explained they would chase this up and call back. Thinking this would all be resolved speedily, I waited for the call. I was called back and given an amazing story about how someone from Vodacom had called them to tell them I wasn't available for a collection as I'm on the road a lot and they must return the parcel. Mind boggling mistruth.

Looking at some of these report on Hello Peter, it is clear the Skynet Express Worldwide have serious management issues.
Skynet Worldwide Express
Skynet Worldwide Express's reply05 May 2023, 15:27
Official
Dear Mike 

We are looking into the issue and will provide feedback soon.

Yours sincerely,
SkyNet Worldwide Express