SM
Shanelle M
1 reviews | Active since Jan 2016
22 Dec 2021, 17:12
Useless af
Skynet is absolutely useless! I Waited all day for the driver apparently a wrong number was on the way bill fair enough but the driver never hooted or anything to let us know he was here after calling twice I get told by Ayanda and the manager Alyssa that the driver can only come through tomorrow! honestly how pathetic can service delivery get
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Skynet Worldwide Express's replyOfficial
28 Dec 2021, 08:23 Dear Shanelle Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kindly advise if your parcel has been delivered or provide your waybill number for us to assists in resolving. I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply28 Dec 2021, 08:23
Official
Dear Shanelle Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kindly advise if your parcel has been delivered or provide your waybill number for us to assists in resolving. I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre