USELESS!!

Worst courier company ever!! They sent my parcel back without contacting me!! I just saw on the app that the parcel was never sent out for delivery, it was just shipped back to the supplier and no one even contacted me, when I asked who requested for this to be done, they couldn't give me an answer and then when I asked if there is anything that can be done, apparently even the manager can't do anything about it!! DISGUSTING!!