Urgent Complaint: Non-Delivery of Parcel and False Delivery Attempt

I am extremely dissatisfied with SkyNet’s service and expect urgent intervention.

My SHEIN order was placed on 9 December, arrived in Cape Town on 18 December, and was marked out for delivery on 22 December. Despite this, I have still not received my parcel, more than three weeks later.

On 18 December, I formally requested a delivery address change from my work address to my home address, as my workplace closed on 19 December for the festive season. SkyNet confirmed in writing on the same day that the address had been updated and that head office was notified. The estimated delivery date was 19–25 December.

However, after escalating the matter to SHEIN on 30 December, the tracking status was suddenly changed to “Attempted Delivery – Business Closed”, which is completely unacceptable and inaccurate. SkyNet was fully aware that my business address was no longer applicable. This status update appears to be an excuse rather than a genuine delivery attempt.

I have sent multiple follow-up emails to SkyNet customer service with no response at all. There has been zero communication, no accountability, and no meaningful tracking updates. Drivers do not contact recipients and instead return parcels without attempting proper delivery.

This is not my first complaint regarding SkyNet. On a previous SHEIN order, my parcel was marked “out for delivery” at 9pm and later failed due to “no one available,” which is absurd and unprofessional.

Because of SkyNet’s incompetence, I was forced to repurchase my Christmas clothes, while my original parcel continues to sit undelivered.

I am requesting immediate action, clear communication, and either: Immediate delivery, or Confirmation that the parcel will be returned to SHEIN for a full refund

This level of service is unacceptable, and I expect a formal response and resolution without further delay.