Urgent Complaint: Non-Delivery of Licence Disk – Poor Service - ***

Good day,

On 24 December 2025, a waybill was created at 11:45 AM. On 29 December 2025, I received an SMS advising that my licence disk would be delivered that day. I waited the entire day, only to later see the delivery status updated to “consignee not available.”

This is completely incorrect. I live on a plot with multiple residents on the property, and at no point was the driver missed. No phone call was made to me, nor to my son, who is listed as the second contact.

I contacted your call centre immediately thereafter, only to be informed that the driver did not complete the delivery as he returned to dispatch after 9:00 PM. Since then, no one has been able to advise when the delivery will take place. The escalation contact number provided simply rings without answer.

I have effectively wasted most of my holiday waiting at home for this delivery, feeling like a prisoner in my own home. This is the worst service I have ever experienced. Due to the lack of communication and extremely poor delivery service, I would not recommend your company to anyone. It has now been three weeks, and I still have not received my licence disk. I request urgent feedback and resolution on this matter, as I simply want my licence disk delivered.

If a rating were mandatory, I would rate this service zero stars, as it does not even deserve one.

I look forward to your urgent response.

Kind regards, Elaine