URGENT Complaint - Failed Delivery & False "Delivered" Status - Tracking ***7RJKF*

Dear Skynet Management,

I am writing to formally complain about the poor service for my annual license disc renewal delivery.

For years Skynet sent your best drivers and I received my disc without issue. This year you sent 2 drivers, the 1st one was Haz according to his Whatsapp name,second named Thabiso, who failed to locate my address which is clearly visible and accurately pinned on Google Maps.

According to the SMS you send prior to delivery, you state that there must be someone with an ID at the address. Nowhere in the SMS do you state that I must keep my phone on my ear for directions which was very difficult for me to answer phones but therre was someone at home waiting for my parcel and I also waited for them until I left for work.

Instead of simply dropping the parcel at a clearly visible address as per your own instruction, your drivers insisted that I must answer calls to direct them. This defeats the purpose of a door-to-door delivery when the address is on the map.

To make matters worse, my parcel with tracking number ****7RJKF* is now showing as "delivered at Elandfontein", which is NOT my address. It was not delivered to me.

Because of this, my license disc in my car has now expired and I have to explain to every traffic officer who stops me that my disc was delayed by Skynet.

I request that you:

1. Urgently investigate why my parcel shows delivered at Elandfontein while I have not received it 2. Re-deliver my license disc to my correct address immediately 3. Ensure your drivers use Google Maps as your previous drivers did

My address: Sunrisemart 31933,musini street,E****wa 1519 My phone: ***

This is causing me legal risk on the road. Please resolve this today.

Regards, Zachariah Mathe ***