Urgent Complaint About Service and Delivery Issues

I am extremely disappointed with the poor service I have experienced regarding my recent delivery. After tracking my package using the provided waybill, the system indicated it was out for delivery on two occasions, stating that the consignee (myself) was unavailable. This is untrue.

Here are the key issues I encountered:

Delivery Timing: The one and only attempt to deliver was after office hours, making it impossible for me to receive the package. Despite this, the system falsely claims I was unavailable twice. Customer Support Challenges: I waited on hold twice for over 30 minutes each time without resolution. I sent two emails and attempted to use the live chat feature, only to have the "live agents" disappear after I explained my issue. I requested a callback, but this was never received. The lack of communication and accountability is deeply frustrating. Ironically, the only person who offered assistance was one of your drivers, Ismael Mkhabele, who went out of his way to help despite being on leave. Employees like him are invaluable, and it’s unfortunate that the rest of your service does not reflect the same dedication.

The poor communication and service I received are unacceptable. While I understand I may not be a major client, every customer deserves reliable service and effective communication.

I urge you to review this situation and provide a resolution promptly. Please ensure that corrective actions are taken to prevent such experiences for other customers.

I still don't have my package.

Looking forward to your response.