URGENT AND FORMAL COMP Failed Delivery and Total Communication Blackout – Tracking #***

Subject: URGENT AND FORMAL COMPLAINT: Failed Delivery and Total Communication Blackout – Tracking #***

To: ***, *** Cc: [Optional: Consider adding a relevant consumer protection body if needed later] Date: 22 January 2026

To the Management and Customer Service Team of Skynet,

I am writing to express my extreme frustration, anger, and utter disappointment regarding your company's complete failure to deliver my parcel and your absolute negligence in customer service.

My parcel (Tracking Number: ***, ***), with a guaranteed delivery window of 13th to 20th January 2026, has NOT been delivered. As of today, 22nd January 2026, it is TWO DAYS OVERDUE, and I have received no proactive communication, no explanation, and no updated delivery schedule.

My attempts to resolve this matter have been met with a total communication blackout:

1. I have called your customer service number (+***) repeatedly. Calls are either not answered, dropped, or lead to endless, useless automated loops with no option to speak to a human being. 2. I have sent multiple emails to both *** and ***. I have received ZERO replies. Not even an automated acknowledgment.

This is not merely poor service; it is a complete abdication of your basic responsibilities as a courier company. I have paid for a service that you have not rendered, and you are now ignoring me.

Furthermore, I have taken the time to read other customer reviews, and I see my experience is not isolated. Your company is consistently described as unreliable, uncommunicative, and unprofessional. This pattern of behaviour is unacceptable.

I demand the following immediate actions:

1. An immediate, personal phone call or email reply acknowledging this complaint. 2. A clear, precise explanation for the non-delivery and the location of my parcel. 3. A guaranteed, specific date and time for delivery at my address. 4. Compensation for the inconvenience caused by your failure to meet your own delivery timeline.

My contact details are as follows:

· Name: Gideon Ngwenya · Contact Number: +*** · Email Address: *** · Parcel Tracking: *** · ***

If I do not receive a satisfactory response and a concrete plan for delivery within 24 hours of this email, I will have no choice but to:

1. Escalate this matter formally to the National Consumer Commission (NCC) and the Consumer Goods and Services Ombud. 2. Initiate a chargeback/dispute process with my bank for the failed service. 3. Share my detailed experience, including this correspondence, across all relevant social media platforms, review sites, and community forums to warn others.

I will also consider visiting your office at 140 North Reef Road, Reinfontein 63-Ir, Germiston, 1401 in person to seek resolution, as your electronic channels are evidently defunct.

This is your final opportunity to resolve this matter professionally before I pursue all available avenues for redress.

I expect your urgent response.

Sincerely,

Gideon Ngwenya Contact: +*** | *** Tracking: ***