Unsurprising "Service"

I was meant to take delivery of my license disc on Friday 30/06/2023 (after it arrived at the Elandsfontein branch on Tuesday (27/06/02023). I received an SMS on Friday morning informing me that the parcel was out for delivery. By 15:00 I still hadn't received the parcel. I called your call centre and was informed that the parcel was with the courier and that it would be delivered by 17:00 as Bedfordview (my delivery area) was last on the route, but the courier would call to let me know. No phone call was received and no package delivered. This morning (03/07/2023) call centre agent informs me that the parcel still hasn't been scanned out of the branch. I'm assuming it will be "batched" again. So goodness alone knows when I'm going to receive my delivery.