Unsatisfied Skynet customer.

On 21 June 2024, I received a SMS from Skynet, informing me that my online renewal of my car license will be delivered, and I must make sure that I am at home. It is today the 1st of July already and I haven't received anything yet. I have contacted the online license department and they said that they contacted Skynet, and it will be delivered. I have tried to contact Skynet several times and every time I get the same answer..."Good Day I am sorry to learn that you have not received your parcel as expected. I have escalated to the branch and requested for delivery to be arranged. notification will be sent once the parcel is scanned out for delivery.". And still nothing. Today when I phoned, the agent said after 7 minutes that I must hold while she will find out where it is, and after 24 minutes of listening to the boring music, I put the phone down. I think I've been ****med...it's my only conclusion. I am going to SAPS tomorrow to open a case.