Unreliable Service and Nonexistent Customer Support

I am deeply disappointed with the service I’ve received from Skynet Couriers. On Friday, I received a message that my parcel was "out for delivery" at around 5:00 PM. However, it’s now Monday, and I have yet to receive my parcel. This delay is extremely frustrating as this parcel contains a crucial document that I urgently need for my vehicle.

To make matters worse, I have been trying to contact their customer service since Monday with no success. Their phone line keeps me on hold for a long time before eventually disconnecting. No one answers the calls, and I’ve been left with no way to get an update. I’ve also sent emails to their customer service, and those remain unanswered.

I don’t understand why NATIS has chosen to partner with a courier company like Skynet for such important deliveries. This lack of professionalism and poor service has left me stuck with a car that I cannot use due to missing the necessary documentation.

I urge Skynet to take accountability for this poor service and resolve this issue immediately. Their current approach to customer service is unacceptable.

I would not recommend Skynet to anyone based on my experience.