Unreliable Courier with Zero Accountability

We were initially impressed with Skynet's eagerness and support during the onboarding process. Their team was responsive and helpful when setting up our account, which gave us confidence in choosing them as our courier partner.

Unfortunately, that level of service disappeared the moment we signed on.

Since then, we've experienced repeated service failures — including late deliveries, poor communication, and an almost complete lack of support from both their call centre and our assigned account manager. Despite multiple follow-ups and escalations, we received little to no feedback or accountability from Skynet.

Most concerning of all, their unreliable service directly impacted our customers, resulting in negative reviews for our business. As a company that prides itself on excellent customer service and fast delivery, this is simply unacceptable.

I would strongly advise any business that values reliability and customer satisfaction to avoid using Skynet. They have cost us time, reputation, and customer trust — and there has been no effort on their part to make things right.