UNRELIABLE AND UNPROFESSIONAL SERVICE

My waybill number is URE ***. The package ( UNISA study material )was received at Skynet Johannesburg on 8 August 2019 . It remained there for 4 days ( collecting dust) until 12 August 2019 when it was despatched to be delivered. To date I still have not received my study material. This unaccepatble delay costs me precious study time.

I have called the head office and Elandsfontein branch on numerous occasions, however, no one answers ( despite holding- on for up to 15 minutes per call ).

One wonders if they are on some sort of strike and how is it that Unisa makes use of a company that provides a second rate service.