DV
Douguleen V

1 reviews | Active since Dec 2018

17 Nov 2023, 17:55

Unprofessional staff that lies to customers!!!

I am coming here because I am sick and tired of the lies of this company. I have to expected parcels with this company. Let me start with the Mycro Keratin one. So last week on the 8 of the November this company supposedly tried delivering my product. As per Mycro keratin it shows I was not available, I was not home on that day because firstly i didn't get a notification that I have a parcel out on delivery. I emailed Mycro Keratin because this company didn't reattempt to deliver they KEPT my parcel at their depot until today 17th November which they promised to deliver before 5pm!!! And this was after I had to phone their customer service which is of no help at all and I had to email mycro keratin which said Michael at the offices will ensure my parcel gets delivered. Now apparently my parcel is with the drivers because a lady from their offices phoned and said she knows they said they would deliver earlier but it will only be later in the day. Their office hours is 8 am to 5pm so I can't even contact them now I have to wait until Monday. The same lady also said she would phone me later on and she never did. Let's get to the second parcel coming from Cape Town which was almost not delivered as well. The parcel was out on delivery on Wednesday, the company I ordered from sent an email to notify me as Skynet couriers does not phone nor sms!!! Around 16 30 pm I got an email from the company I ordered from and it stated failed delivery consignee not available. I immediately emailed them because someone was at home and the driver never even attempted to deliver they **** when they said no one is available. The next day Thursday my parcel was out on delivery again and I almost did not receive it AGAIN. Around the same time I received a call from a guy from their offices and he said he sees consignee not available and I told him I personally waited for them the whole day and there was no one here and that the driver and his assistant are lying. He phoned back and said they will be by me in the next hour which they were. I asked the guy why are they lying saying consignee not available when no one was here?? He couldn't even answer and then left. It is 17:52 and I can guarantee you I won't be receiving my mycro keratin parcel of last week. I hope other companies sees this and do not entrust parcels with this company as their service is beyond poor. Unprofessional staff. This is the Port Elizabeth branch if I have not stated.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply20 Nov 2023, 12:12
Official
Dear Douguleen Vaaltyb

Thank you for sharing our feedback.  We understand your frustration and apologise profusely for the delay and inconvenience caused thus far.  We take customer service seriously and hope you give us a chance to resolve this issue for you.
With that said, Our consultant will be in contact with you to discuss this issue further. 


Yours sincerely, 
SkyNet Worldwide Express