Unprofessional Skynet Courier Driver – Failed Delivery and No Customer Service

I am extremely disappointed with the service I received from Skynet Courier Services on 15 July 2025 in Goodwood, Cape Town.

I was expecting a parcel from Temu, and the driver (Randall) contacted me via WhatsApp to confirm my address. I confirmed multiple times that I was home and that my parents were available to accept the parcel on my behalf, as I was in a work meeting.

Despite this, the driver parked outside the house, did not knock or ring the bell (my mother was sitting in the front room watching), and then left without even trying to deliver the parcel. When I asked if he had knocked, he rep**** dismissively:

"Delivery tomorrow as I can’t wait so long to do a delivery."

This behaviour is completely unprofessional and shows no respect for customers’ time. I have decided I no longer want the parcel and have asked Skynet to reimburse me for the cost of the item and the inconvenience caused.

I have also emailed Skynet’s complaints department and copied Temu and the Consumer Goods and Services Ombud.

I hope Skynet takes this complaint seriously and reviews how their drivers treat customers. I will think twice before ordering anything in the future if Skynet is the courier.