UNISA STUDY MATERIAL NOT DELIVERED

I have been on the phone with Skynet for almost the whole day today without any assistance . My study material has been delivered to Cape Town according to the system and I'm residing in Johannesburg . I have tried to sort this matter with skynet in Cape Town but the agents there kept on putting me on hold until my airtime got finished . According to the system my material was received by Monique and she signed for it . Can someone please assist me or advise if I wont be getting my material anytime soon so that I can forget studying this year . My first assignment is due on the 3rd of March .