SR
Sanjana R

1 reviews | Active since Feb 2017

09 Feb 2017, 14:31

unisa study material being delivered for almost a month

<p>i registered at unisa on the 10/01/17, my study material was sent on delivery on the 13/01/17. Its now almosta month and my material hasnt been delivered. on the tracking system is says on delivery. I called the 086 call centre who put me through to a lady with number ********** . she said i must call her after an hour 2 13:15because she is on lunch, that was at 12:04. at 13.30 i called, no answer. i waited , called again, number engaged. i called the 086 number who directed my call again, but again no answer.</p> <p> I have called 6 times already, and nobody can help me, i have my first assignment due next week, i need my material. your service is pathetic!!!!</p> <p>waybill number: UNPE ********** </p> <p>student number: ********** 2</p>

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Replies (2)
Skynet Worldwide Express
Skynet Worldwide Express's reply09 Feb 2017, 16:37
Official

Hello Sanjana,

We will be in touch shortly to assist.

Kind Regards

Skynet SA

SR
Sanjana R's update09 Feb 2017, 17:32
Reviewer Update

Received a call a short while ago asking how are we going to do this as I have already received delivery on the 13th January. Am i to provide a solution to the problem? According to the lady who called...my delivery address being described by me is exactly as the driver described it??? How is this possible if all deliveries are left at reception. And that I the person that signed for my delivery is a teller!!! I work for a bank but I'm not in a typical branch but office park. What dishonesty!!!!! I await a follow up call tomorrow hopefully with some real facts and solutions.