KM
Khaya M

1 reviews | Active since Dec 2019

18 Oct 2020, 12:50

UNISA STUDY MATERIAL.

I have been waiting for my Unisa study material that was delivered by Skynet at my place late in the evening on the 25th or 26th August. It after 6.30pm way outside working hours so I was not expecting anyone at my place especially without having communicated they will be delivering anything. I was not even attending to my phone and the gates were already locked. I only saw a missed call, that I returned the following morning and they confirmed they tried to make a delivery but they will come again on Monday. No one came that Monday. I called the number that I got a missed call from the guy said I must send him a message with address and student number he will check my parcel but he never came to me. I kept on waiting thinking they will deliver again. On the 13th September I called Skynet Johannesburg and reminded I'm still, a lady who picked up said she has for delivery to be made the following day. Another lady called called with the Pretoria landline number confirming the delivery will be made the following day. On the 14th and 15th I was home and no delivery was made. On the 16th I called Johannesburg offices and spoke to the guy by the name of Nkcubeko who apologized and arranged for the delivery to be made the same day again I had to be home the whole day, still no delivery was made after all the effort I made and promises from Skynet to deliver my study material. Today is the 18th still no study material has been delivered.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply19 Oct 2020, 09:21
Official
 Dear Khaya Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** I assure you of my personalized service at all times.Yours sincerelySkynet SA