Unisa needs a new courier

I received an SMS with my waybill number on 15 Jan, the SMS states that the parcel will be dispatched within 4-6 days, today is 10 Feb and I have still not received my parcel.<br> Unisa did submit the incorrect post code which resulted in my parcel being given to the incorrect driver, however I have since amended my address with the call centre, in fact I do this almost every second day, when I call I get told its going to be delivered the next day which I have now come to realise is a load of lies, yesterday 09/02 I eventually spoke to someone in operations who advise he had located my parcel and double checked my address with me and advised me that he had given my parcel to a driver for delivery, I still have not received anything, my parcel is my study material from Unisa and If I do not receive it by the end of the week, Skynet will have to reimburse me my study fees, this is unacceptable customer service.<br> Skynet promise lies not delivery.