Undelivered parcel

Ive been sending my parcels by skynet since 2020, but what happened this week really ****ed me off for sure , i started tracking my parcel since 2nd of sept and it was showing out on delivery that was Friday , then Monday again it was still showing out on delivery and same applies to Tuesday then I called, they told me it was delivered 😳 i told them the receiver didn’t receive the parcel ,they came back the second statement and they said the car was hijacked 😳okay ,so what now , they told us we have to send them the slips of the parcel and we did, next i happened to go online and it showed that the parcel was delivered we called and now im being sent from pillar to post then I received an email stating that it will take up to 3 months for the insurance to approve or not approve my claim ,im still shocked