Undelivered documents

My car papers were supposed to be delivered. The driver indicated that he was at my property to deliver and we were not there. I checked the cctv cameras and saw that he never came to my house. We were also there all day. We have been battling to get the car papers delivered since the 15/12/2025. We are now on the 06/01/2026. When we call the call center we are told they will arrange delivery for the next day and the documents never arrive. Trying to get hold of the Jhb branch is impossible and the line just rings. Can SOMEONE PLEASE HELP.