Unacceptable service from Skynet

Unacceptable service from Skynet. I booked a collection on Wed 17 Oct, called to find out when the collection would be made and didn't get an accurate answer. Two days later, numerous phone calls and an email later and my parcel has still not been collected....plus no communication from them. In fact at some point yesterday, I'm sure my calls were being ignored (caller ID). The lady (name supp****) who is in charge of the SNX is unhelpful (and downright useless). My parcel has still not been collected...two days and counting! PATHETIC!