Unacceptable Service from Samsung and Skynet Courier

I recently purchased a Samsung combo deal, which included a smartphone and a smar****ch. While I received the phone directly from the store, I was informed that the smar****ch was out of stock and would be delivered to my home by Skynet Courier, as per Samsung’s arrangements.

What I find concerning is Samsung’s poor stock management—how can a bundled offer be promoted if there aren’t enough smar****ches to fulfill the orders?

After several weeks without receiving the watch, I contacted Samsung directly. Their representative informed me the watch was already handed over to Skynet Couriers and advised I should follow up with them directly. Unfortunately, my experience with Skynet has been nothing short of disappointing. According to their online tracking system, the parcel has been marked as “out for delivery” since December 12, 2024. It is now January 9, 2025, and I have yet to receive my package.

Calling Skynet’s contact center has been equally frustrating, with hold times exceeding 30 minutes, only to receive no clear resolution. I have paid for this smar****ch, yet it remains undelivered, causing significant inconvenience and disrupting my plans.

I am extremely dissatisfied with the service received from both Samsung and Skynet Courier. If this issue is not resolved immediately, I will have no choice but to escalate the matter further across all consumer complaint platforms.