Unacceptable Service and Zero Accountability

I am extremely disappointed with the level of service I have received from Skynet regarding the delivery of my sister’s vehicle licence disk. It has now been more than three weeks since the renewal was processed, yet the licence disk has still not been delivered.

What makes this even more unacceptable is that the current licence disk has already expired — placing us at risk of fines and unnecessary inconvenience — and not a single person has taken accountability or attempted to resolve the matter.

I contacted Skynet numerous times for an update, and each time I received vague responses with no real progress or solution. Eventually, I was told that the matter is “out of their hands” and that I should contact RTMC myself. No follow-up, no escalation, no assistance — just passing the responsibility back to me after weeks of waiting.

I emailed RTMC immediately and even CC’d the Skynet representatives for transparency and paper trail purposes. Yet to this day, no one from either side has responded, acknowledged the issue, or provided any form of assistance.

This level of service is unacceptable. A simple licence disk delivery should not take weeks, and customers should not have to beg for updates or chase down answers. The lack of communication, urgency, and accountability from both Skynet and RTMC is extremely unprofessional and shows zero regard for customers’ time or circumstances.

I am beyond frustrated and deeply dissatisfied with this experience. If this matter is not resolved urgently, I will have no choice but to escalate it further.