Unacceptable no delivery no reason

Courier is not delivering my parcel,giving untrue reasons, I have had deliveries made by other companies to the same address without a problem, first they say I'm not home when no one was at my home to deliver,then they say incomplete address,when I phoned I held on for 38 min where a lady told me that she would follow up with the driver and they will get back to me the same day....I however received no feedback and no calls from the driver, this is unacceptable