1 reviews | Active since Oct 2017
Unacceptable customer service and negligence by skynet
So on 28 Sept 2017 a wedding dress was couriered to me using skynet. From vereeneging to JHB. Skynet sent out a vehicle/truck to collect 150 parcels in Vereeneging WITHOUT a tracker. The van then proceeded to drive through KlipRivier and got hijacked.
To date 8 October 2017 we have had no official statment or communication. I have been dealing with 5 people from Skynet but it seems no one knows the answer and everyone is giving me the run around.
I have spoken to a customer relations manager, lost control manager, branch mamanger and NO ONE can give me any feedback.
Skynet is claiming that only insured packages can be refunded, but there was NO TRACKER which is GROSS NEGLIGENCE and un UNKNOWN risk to us as clients!!
I have a bride getting married in 2weeks with no dress and no response from skynet!!
I find this lack of customer service appalling to say the least!!!
Dear Lauren,
Our Terms and conditions are specific, and clearly outline our Insurance options, available to our clients, at an additional premium.
Should our clients decline to utilize the insurance option, they waiver the right to claim should there be a loss (as outlined in our T's & C's)
Kind Regards
Skynet SA
Dear Lauren,
Our Terms and conditions are specific, and clearly outline our Insurance options, available to our clients, at an additional premium.
Should our clients decline to utilize the insurance option, they waiver the right to claim should there be a loss (as outlined in our T's & C's)
Kind Regards
Skynet SA