Unacceptable bad service

Hi, I have been awaiting the delivery of my parcel, which had to be delivered on the 2nd October 2023, as per the tracking app. My parcel was dispatched for delivery on the 2nd October, it was returned to the warehouse as the delivery van had a break down, it was checked out again on the 3rd checked back in on the same day, was again dispatched for delivery on the 4th October once again returned to the warehouse, checked out again on ghe 12th Oct was never delivery or checked back in to the warehouse. I have made contact with Skynet Worldwide Express, 3 of the inbound staff kept me on hold for 15mins and I drop the call, the 4th person advised he would go find out from the Warrhouse what the problem is and would get back to me never did, this morning gonce again I called and the lady kept me on hold again for 10 mins, I ended the call and called back spoke to a very helpful lady by the name of Mercy who made every effort to assist me, she tried xalljng 5he driver who has my parcel and his phone was off, of which she advised that they nit supposed to switch it, she made contact with the warehouse, she was advised that they will get hold of the driver whatsapp. I am totally frustrated, how on early can this take so long to be delivered, in and out, couldn't be delivered as the van broke down, is there only 1 van? Or has someone helped themselves to my parcel and they trying to cover up?