****ty Services Delivery and Nasty Attitude

Item: Skynet Worldwide Express
Rating: 1
Author: Carol L

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Welcome to SkyNet Worldwide Express - Reliable Courier Services The world’s largest independently owned and locally operated express courier network. Open an Account Send A Parcel SkyNet Online Quick Quote Send A Parcel No Account Required Own A Franchise Enter Your Waybill Number Innovation SkyNet Worldwide Express is constantly developing innovative solutions to address the needs of the ever-changing logistic landscape...

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SkyNet Worldwide Express is constantly developing innovative solutions to address the needs of the ever-changing logistic landscape. Whether it is to simplify cross-border trade for e-tailers using artificial intelligence and machine learning, or using biometrics for secure deliveries, our market specific solutions are one of the key drivers of our innovation.

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SkyNet has set ourselves a goal to become carbon-neutral by 2030 and with net-zero emissions by 2035. Our detailed roadmap to achieve these goals are managed closely, and we have identified some short term goals to support these aspirations.

Explore NetZero Services Our wide range of standard courier and specialised solutions are designed with your needs in mind. Domestic Services Our domestic courier services are designed to provide you with a fast and easy way to send your packages all across South Africa.

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SkyNet Chat with Samantha Hello! My name is Samantha. How can I assist you today?

05:35 Speak to an agent 🗣️ 05:44 Please give us a brief description of your query.

05:44 Good day, I am expecting a delivery from Skynet with waybill No ***. Just before 2 pm on the 24th, I received a call from the driver who was supposed to make the delivery, asking me for the delivery location. I told him and the moment I did that, he told me that his car wasn't in a condition to make the drive to that location. I told him that I would be in town for some time, but would be leaving at 15:00. He told me that I would call him then, I asked him why I needed to call him and he said to let him know when I would be in town. I repeated to him that I was headed to town at that moment, but would only be there until 15:00, to which he then responded by saying "I will get back to you". I then made arrangements for him to drop off the package at Geelhout and I would get it tomorrow (which I wasn't required to do in the first place, but I did because I was trying to make things easier for him). He turned that option down telling me that he doesn't deliver to Geelhout (which would've been a 10 minute drive since he didn't want to drive to my original delivery address). I then flat out told him that he either delivers my package to Geelhout or Tlapa (original address), and those were his only options. He then simply dismissed me by telling me that he would get back to me, which will obviously not happen. And I repeatedly informed him that it was vital that I receive that package today as I was really struggling without it, which I didn't need to do because I must receive my package whether or not I need it. It is extremely frustrating to have someone tell me that I can't get my package simply because they don't have a roadworthy car, which is absolutely not my problem because they made the decision to join the field, nobody forced them. And when I asked him why he was given my package if he didn't deliver to Tlapa, he told me that he had taken someone else's package, whatever that meant. He did not even tell me his name, so I can't exactly identify him.

As for the 25th, I did not receive any call from anyone attempting to make a delivery. And now I see that my package has been scanned to the Red Bay, which I assume means I won't be getting it anymore. I emailed customer service on the 24th, but that has been ignored.

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