****TY SERVICE, LACK OF COMMUNICATION

Absolutely appalling service! I placed my order with Vodacom on Tuesday morning, delivery was then set for the Wedbesday to my work address which I gave to them.

They ended up at a job a left 4 years ago, when I spoke to the driver while he was there, I explained to him I stay opposite where he currently is, same suburb, I gave him directions and everything and he said ok.

I decided to follow up at 4pm as nothing had arrived since 1pm and was told that the driver went to a different area and will come back to me that same day.

Thursday, today comes, my order is out on delivery again to the same wrong address as the day before. I called in at 10am to confirm it's coming to me, they said no it's going to previous address and they will follow up and get back to me. I eventually phone back at 2pm since not hearing anything, they said they can't reach the branch or the driver (exact same as the day before) , but she can see my parcel has been booked back into the warehouse. FOR ****ING WHAT? ITS ONLY 2PM.

In between I was also in contact with Vodacom who say they have emailed the correct address through to them.

They claim they will deliver this 1st thing in the morning but who ****ing knows at this point, they say they cant reach the branch but magically arranges delivery for tomorrow. I am not impressed with the service at all, strive for excellent service my ass.

I would love your feedback on this Skynet, if someone ever decides to call back or answer the land line!