****ty service

its taking them over 7 days to deliver a parcel that was in JHB on a week ago. keep having interactions with the call centre that keeps promising tomorrow. we got the number of the delivery driver and he jus chose not to answer his phone and one guy at their office even took it on himself to promise he will personally come and deliver the package, waited untill 22H00 and still no joy. and whats worst is that it is a parcel that i really need so to cancel and request a refund is out of the question.

what are you people doing with our parcels