MM
Motlalepula M

1 reviews | Active since Dec 2023

05 Dec 2023, 12:58

Trash

This is the worst courier services I have ever used in my entire life. I have been waiting for my parcel since the 27th Nov and until today I have not received it. Every time I track my parcel the update says failed to deliver “Bad Address” I contacted them via email to understand why the say bad address since I always receive parcels to this address without any issues. I have given them my mothers and brothers contact numbers since they wanted an alternative contact and because both of them are always at home but still nothing is happening. What puzzles me the most is that they are the only courier company that’s unable to deliver to my address. I am very disappointed in their services and I will never ever use their services again

0
Replies (4)
Skynet Worldwide Express
Skynet Worldwide Express's reply05 Dec 2023, 16:57
Official
 Dear  Motlalepula Morulane
Thank you bringing this to our attention, and we apologise for any inconvenience caused. We take complaints seriously and would like to investigate this matter further.With that said, we require the waybill number linked to your query.
 Kindly note one of our consultants will be in contact with you  soon to discuss this issue further. 
Yours sincerely,SkyNet Worldwide Express 
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Dec 2023, 07:38
Official
Thank you. We will investigate and one of our consultants will be in contact.

Yours sincerely,SkyNet Worldwide Express 
MM
Motlalepula M's update07 Dec 2023, 06:17
Reviewer Update
Today is the 07th December and I still haven’t received my parcel since 27 November. When I track this is the message I receive (Delivery Exception: Bad address) which is absolutely ******* because I receive parcel on this address. After numerous calls and emails I still haven’t received my parcel. I have even gave them directions to my place and still nothing. Your service is poor and you don’t care about customer service at all.
Skynet Worldwide Express
Skynet Worldwide Express's reply07 Dec 2023, 09:45
Official
Please note our Pretoria branch have been trying to reach you since yesterday but they were unsuccessful.

I also tried this morning. It goes straight to voicemail. Please kindly provide us with an alternative number
Your parcel is out on delivery

Yours sincerely,SkyNet Worldwide Express