1 reviews | Active since Apr 2010
Total lack of consideration!
I placed an on-line order with Decathlon. Decathlon use Skynet for their deliveries.
On Friday 12 August at 13h50, I got a call from Audecious [Skynet] who told me that they would be delivering my order the following day [Saturday 13 August]. I asked him if it would be before 16h00. He told me that it would probably be before 12h00 but that he would come back to me to confirm whether it would be morning or afternoon.
Audecious did not come back to me.
I made arrangements to be at the delivery address.
I waited all day, but NO DELIVERY took place.
If, for whatever reason Skynet wasn't able to deliver as promised, they could have had the decency to inform me.
But, judging from all the reviews here, that would be too much to expect from Skynet.
We are sorry that your customer experience did not match your expectations.
Kindly note your complaint will be reviewed and a consultant will be in contact soon
We are sorry that your customer experience did not match your expectations.
Kindly note your complaint will be reviewed and a consultant will be in contact soon
I am irritated by your response.
My "expectations" are:
1) "Expect" to have my parcel delivered as promised both in writing as well as telephonically by Audecious.
2) If for whatever reason Skynet could not deliver I would have "expected" to be contacted and told that Skynet would not make the delivery.
Instead I waited at the address all day Saturday waiting for a Skynet to arrive with my parcel.
So no, my "customer experience did not match" my "expectations".
Would it have met your expectations?
I am irritated by your response.
My "expectations" are:
1) "Expect" to have my parcel delivered as promised both in writing as well as telephonically by Audecious.
2) If for whatever reason Skynet could not deliver I would have "expected" to be contacted and told that Skynet would not make the delivery.
Instead I waited at the address all day Saturday waiting for a Skynet to arrive with my parcel.
So no, my "customer experience did not match" my "expectations".
Would it have met your expectations?