Title:Package Not Delivered Despite Multiple Promises – Extremely Poor Service from SkyNet

Hello Peter Profile Summary

Customer Name: Dawood Petersen Complaint Against: SkyNet Worldwode Express Nature of Complaint: Failed delivery despite multiple confirmations, poor communication, and unfulfilled promises. Tracking Number / Waybill:

I am lodging this formal complaint regarding the unacceptable service I have received from SkyNet Courier Services. My package, was scheduled for delivery between 28 November and 5 December 2025. As of 9 December, I reached out via email due to the delay.

SkyNet contacted me yesterday (9 December) and assured me that the package would definitely be delivered today (10 December). In addition to this, I received multiple calls confirming the same commitment.

Today, I sent a follow-up email at 15:40, and SkyNet responded with the following confirmation:

“We are pleased to inform you that your parcel is out for delivery today. Our driver will reach out to you once they are in your area to confirm the delivery time and ensure a smooth receipt of your package.” Kind regards, Skynet Customer Service

Despite this assurance, as I write this complaint, it is now 19:09, and I have still not received my package, nor have I received any call or contact from a driver. I have waited at the delivery address the entire day with no communication from SkyNet beyond the earlier automated responses.

This level of service is unacceptable, unprofessional, and extremely frustrating. Not only did SkyNet fail to meet the original delivery window, but they also made multiple promises today that were not honoured. This demonstrates a clear disregard for customers’ time and trust.

I want to be clear: This is not a threat— I am formally escalating this matter. I will also lodge a complaint with the Consumer Protection bodies due to the repeated failures in service delivery and misleading communication.

Going forward, if I see SkyNet listed as a courier for any future orders, I will cancel those orders immediately. I will also advise others of this terrible experience, as no customer should be subjected to this level of poor service.

I expect urgent feedback, accountability, and a resolution regarding the whereabouts of my package.

Sincerely Dawood Petersen