This is honestly the worst courier company I have ever dealt with. 😡

I waited for my SHEIN parcel well past the expected delivery date. When I contacted the courier, I was repeatedly told that the parcel was out for delivery and that I should just be patient.

After my second follow-up, I received a notification stating that the courier was hijacked and my parcel had been ******.

It has now been 2 weeks, and I am still having to chase the courier company to update the status of my parcel with SHEIN. SHEIN has advised me that they have no record of the parcel being reported as ******.

Due to the courier company not updating the information correctly, I am now unable to process my claim or receive a refund from SHEIN.

This has been an extremely frustrating experience. The lack of communication, incorrect information and failure to update the parcel status have left me out of pocket and having to spend my own time chasing a matter that should have been resolved by the courier company. Absolutely unacceptable.