This company must fall ai

I've had quite number of people talking about a new Skynet strategy for them not delivering parceld they tell you the have backlog and request you to come and fetch your from them with your own expense that's what I was told today after enquiring about my order not being delivered so now I have to travel from Thohoyandou to Polokwane and back and I have paid the delivery fee this is totally a **** am hurt.