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Patrick M

1 reviews | Active since Aug 2017

11 Oct 2022, 08:55

Their Rating of 1.3 on Facebook is well deserved

Instead, use RAM, they are always on time, and their service is excellent; Skynet has disappointed me on so many levels; their online tracking is misleading and inaccurate; I spent 28 minutes trying to resolve this and finally got transferred to the ops manager in CPT...no I didn't the call was cut🤬

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Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply11 Oct 2022, 13:37
Official
Dear Patrick Millin

Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.

We look forward to hearing from you.

Please do not hesitate to connect with me at any time on *** or ***.

Yours sincerely
SkyNet Worldwide Express









Skynet Worldwide Express
Skynet Worldwide Express's reply11 Oct 2022, 13:47
Official
Thank you. Our Customer Service Consultant will be in contact with you shortly.
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Patrick M's update11 Oct 2022, 13:52
Reviewer Update
Ok