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Michelle D

1 reviews | Active since Apr 2022

04 Oct 2022, 07:59

THEE WORST SERVICE FROM SKYNET

I have received the worst service from Skynet.

Delivery was meant to be on the 28th of September, no-one arrived. When i checked for updates i see they advised i wasnt available - however i waited the whole day for the delivery.

I left it and assumed they would attempt delivery on the 29th - that didnt happen.

On the 30th i called their Durban branch, however the line is constantly busy and you cant get through on the call centre number either. After countless attempts i managed to get through to the Durban branch who advised the order is out for delivery and the driver will call when he is outside - that never happened.

Later that evening i received a call from their office - it was the driver asking if i will be available on Saturday as he will deliver my order then - noone arrived.

I called again yesterday and was advised my order is out for delivery - it never arrived and i see they have now updated the system stating Consignee not available.

This service is unacceptable

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Replies (2)
Skynet Worldwide Express
Skynet Worldwide Express's reply04 Oct 2022, 08:23
Official
 Dear Michelle  Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** or ***. I assure you of my personalised service at all times.

Yours sincerelySkyNet Worldwide Express 
Skynet Worldwide Express
Skynet Worldwide Express's reply04 Oct 2022, 09:33
Official
Thank you Michelle.
Please check you email for feedback regarding your complaint.