The worst service I've experienced

On 3 January 2018, I made a payment for an overnight delivery. The Skynet tracker shows that the package arrived at the Elandsfontein branch the very next day. 4 days later, I call in an attempt to enquire about my package. The Elandsfontein branch doesn't answer their phone. The lady I got a hold of at their head office was also highly frustrated with this branch. I then arrange to pick my package up myself - They made me wait outside at the gate for 45 minutes while "locating the package". Once I'm allowed in, I am lead to a man who has no idea what I'm looking for. Once the package is located, I'm told that the delivery went out this morning and nobody was home - impossible as someone was home. I then ask for a refund as I have paid for an overnight delivery and have subsequently had to pick the item up myself and no delivery was made. The man I spoke to couldn't help me and would not tell me who the manager is. I payed for my package to be delivered and ended up fetching it myself and having to fight in order to get my package. Didn't even get a refund. I will not be doing business with any company that makes use of Skynet in future. #HighlyAnnoyed