The worst service delivery ever!!!!!

I ordered items from Every shop ( a laptop charger and headsets) on the 3rd of August 2023. My order got delivered partially, the charger got delivered on the 7th of August. On the 8th they said my headsets will be delivered by Skynet and my order was on the way, I chose for my order to be delivered by my workplace because there is no one at home and orders get delivered during working hours between 8 and 5 pm. On Tuesday when I was at home, the driver called at 18h30 to say he has my delivery after hours. I told him it was impossible and the following day was a public holiday.

On Thursday I called Everyshop to get my tracking number to track the order via Skynet myself. I then called Skynet to request the time frame of delivery for my order between 2 and 3h30 pm at least the guy ( mind you the call center agents mumble their names). He confirmed that he will let the driver know. Yesterday(Friday) I called Skynet again, at 2h30 pm spoke to a lady who said that she could not get a hold of the driver or his location.

Called again at around 3h15 and still they could not get a hold of the driver, kept on asking me the same details of my order, my address, and my area. I asked to speak to the direct center management and was kept on hold for 10 minutes after being on the phone for 20 minutes now. I finally speak to the manager Mr Mabuza, who kept on wanting to know who put me through to him.

After a whole back and forth, he eventually tried getting hold of the driver with background assistance, mind you I was still on the phone for 40 minutes + now. They still could get a hold of the driver, I told them to return the call to me as I was clocking out and my workplace security will be waiting up until 17h30 for my order.

My order never came through and they never call me to let me know, when I track the order it says, 'out on delivery'. I have never been so disappointed in my life with Skynet and its management. Everyshop.co.za clearly does not see its reputation is being tarnished by Skynet. A small simple order to be delivered is so difficult for them.