SN
Siyanda N

1 reviews | Active since Jun 2018

31 Jul 2023, 12:45

The worst ever experience with a courier company

The worst courier company ever, If I could rate -100 I would do so. Please do not use these guys by any chance. I ordered via Incredible Connections and to my dismay, they unfortunately use SkyNet for online deliveries. I ordered on the 20th, I still have not received my order, when you call you are promised delivery the next day and the next day goes by without even communication for that decency and respect for people's time. Its all a ****, customer service is crucial in today's economy and SkyNet could care less. Your driver **** and said i refused delivery where as the camera footage shows there was never a delivery on the 24th to begin with. You should be ashamed and really look at putting your customers first! I am utterly disgusted by your "no- service". Poor absolute nonsense a company. DO NOT RECOMMEND

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Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply31 Jul 2023, 13:58
Official
Dear Siyanda Nkala
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment and completely understand how frustrating this must be for you. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. 
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.


Yours sincerely,SkyNet Worldwide Express 
SN
Siyanda N's update31 Jul 2023, 16:29
Reviewer Update
Stop sending us standard responses and start working on improving your customer service. You guys are ****MERS, now I'm told my parcel which contains a camera and lens has gone missing. It was never delivered to begin with, hence you kept promising delivery to take place the following day "everyday'. You are a bunch of ****s. You seriously need to re- strategize, and work on your employees. What a joke you are SkyNet! People do not TRUST this company. The reviews are real. Read them and run! I have never encountered such horrible service ever!
Skynet Worldwide Express
Skynet Worldwide Express's reply01 Aug 2023, 09:20
Official
Dear  Siyanda

Our consultant will be in contact with you to provide feedback. 


Yours sincerely, 
SkyNet Worldwide Express