PO
Pierre O
1 reviews | Active since Aug 2018
02 Dec 2022, 10:58
The worst
I am appalled by their service and lack professionalism. I have been awaiting a OVERNIGHT parcel now for five days. Nobody responds to the online portal or e-mails. The call center phone just rings or keeps you on hold with nobody ever answering a phone. Their tracking portal reports "out on delivery" for the last three days....with reported "consignee not available" after hours, when I'm not at work, YET nobody tried to contact me. I want this resolved ASAP
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Replies (1)
Skynet Worldwide Express's replyOfficial
05 Dec 2022, 11:20 Dear Pierre Oosthuizen
Thank you for your review. We are sorry to learn that you were not able to reach us. We understand how frustrating that can be.
Please know that we take all reviews seriously and will use them to serve our customers better moving forward.
According to our records, the parcel was delivered. Kindly confirm receipt thereof.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply05 Dec 2022, 11:20
Official
Dear Pierre Oosthuizen
Thank you for your review. We are sorry to learn that you were not able to reach us. We understand how frustrating that can be.
Please know that we take all reviews seriously and will use them to serve our customers better moving forward.
According to our records, the parcel was delivered. Kindly confirm receipt thereof.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerely
SkyNet Worldwide Express