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rG
ronald G

1 reviews | Active since Nov 2016

15 Jun 2022, 19:01

THE WORST

This company is the worst. South African Post Office will be able to do better. According to tracker status my parcel left their depot at 08;34 for delivery. At 19h00 NOTHING. I called their callcentre in Joburg 5 times and the driver's phone was off for the whole day. Just before knock off they got hold of him, apparently, and he was in the area. I never received my parcel. Whoever the industry regulators are PLEASE REMOVE OR BLACKLIST these *********** ******.

0
Replies (6)
Skynet Worldwide Express
Skynet Worldwide Express's reply17 Jun 2022, 09:14
Official
 
Dear Ronald

We are sorry that your customer experience did not match your expectations.

Please kindly provide us with your waybill/tracking number

 Please do not hesitate to connect with us at any time on *** or ***

We assure you of our personalized service at all times.
Yours sincerely
Skynet SA Customer Service Centre 
rG
ronald G's update17 Jun 2022, 13:32
Reviewer Update
Sorry will not bring back my customers. If the fault is not with your Company then fire the 3rd Party your Cape Town Branch is making use of. When I requested the cellphone number of the driver doing the delivery this morning, your Cape Town branch refused to give it to me. The only thing they said was "the guy said he will deliver when he gets to it. Maybe between 16h00 and 17h00." This is utter unprofessional, arrogant and *********** behaviour to say the least. I lost cunstomers because of you. Revise how you conduct business because you will not last.
Skynet Worldwide Express
Skynet Worldwide Express's reply17 Jun 2022, 14:37
Official
Dear Ronald

Please allow me to handle your query. Please provide me with your waybill number.

Yours sincerely
Skynet SA Customer Service Centre 
rG
ronald G's update17 Jun 2022, 16:58
Reviewer Update
***
UA***
rG
ronald G's update17 Jun 2022, 17:15
Reviewer Update
Your very "friendly and professional" Callcentre just took my waybill nr to do a follow up and very conveniently dropped the phone twice. As well as your Cape Town Branch (twice). Cape Town stopped answering their phone from 16h00. Nice Skynet! Maybe I am lucky enough for your CEO to see these messages... oh I forgot he is just there to collect his paycheck
Skynet Worldwide Express
Skynet Worldwide Express's reply20 Jun 2022, 08:53
Official
Dear Ronald

Kindly note your parcel was delivered Friday.

Once again my sincere apologies for the inconvenience caused

Yours sincerely
Skynet SA Customer Service Centre