The Partnership that CLAIM to deliver!!!

I ordered clothing from a UK based retailer online. The parcel was sent through Skynet on 26 January 2016. On 29 January, I was called by Carol to advise I need to pay an exorbitant amount for Customs Clearance. I told her that I refuse to pay as it was almost as much as the parcel itself. I requested they return the item back to the sender. Since 29 January the parcel has been sent back and forth from the UK twice. I spoke to Carol on 03 February and was told that the UK did not accept the parcel. I however did email the sender and they advised that they would gladly refund and would never not accept a parcel. I have now noticed the parcel is back in South Africa and on hold in Customs. I have emailed on numerous occasions and have had no response from the [Email Removed] email. I am shocked at this type of service. The sender will only refund me within a certain period which at this rate will expire soon. I need a competent person at Skynet to sort this out for me because this is becoming EXCEPTIONALLY frustrating!!!