The Ones that Got Away

<p>Initially, we used Skynet because it is of the few companies that offer delivery all over South Africa at an affordable rate but now it seems as if they cannot deliver at all. Within two months, two of our packages were lost. Trying to enquire the location of a parcel turns into an inquiry.A package was sent off on the 30.01.2017, after a week of consistent phoning and nagging only on the 10.02.2017 did we receive confirmation of the package being lost.</p> <p>Communication is pathetic at Skynet. Trying to contact Skynet Monday- Thursday after 3 o' clock and on a Friday after 2 o' clock is impossible because it seems everyone has gone home. After listening to endless ringing one tries the 24 hour helpline only to find that constantly engaged. Eventually, contacting them the next day no one can ever give an answer and makes empty promises.</p> <p>We submit a claim after being told by countless Skynet employees across South Africa to do so. We were promised to be contacted, informing us as to when our claim will be approved.</p> <p>A month later we received feedback saying we will not be paid out for our claim as we were not covered by their insurance offer. We were given the incorrect information for nearly 3 months. After emailling their complaints department twice (and receiving no response after the second email) regarding their pathetic lines of communication and incompetance to do their job. They continue to not accept any fault and refused to pay out the claim, covering up their bad service with excuses and loop holes.</p> <p>People are reliant on Skynet to ensure the growth of their businesses but how is that growth achievable when there are more cost to companies and loss of customers?</p>